No Show Policy

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We have instituted a No Show/ Appointment Cancellation Policy. Unfortunately, when a client cancels without giving 24-hour notice, this prevents us from rebooking that appointment slot and another client from being seen.

• In the event of a “No-Show” or “No-Call” missed appointment, without proper 24-hour notification, the card on file will be charged a $50 fee.

• This fee is not billable to your insurance.

• Please call us if you are running late. If you are more than 15 minutes late your appointment is considered missed and you will be charged the $50 fee.

• Two missed appointments may result in termination of the relationship with Tidewater Lactation Group, Inc.

Please call us at (757) 422-5502 at least 24 hours before your scheduled appointment to notify us of any changes or to cancel. To cancel a Monday appointment, please call our office by 3PM Friday.

Alternatively, you can send a secure message to the Lactation Consultant within your MilkNotes Parent Portal 24 hours before your appointment time.  You must receive a response on the Portal to consider the message received.

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Effective May 16, 2022